Returns

Returns

At Modest Trends we want you to be happy with your item, however we understand that sometimes things don't work out. If you need to return an item please read through our returns policy.


Returns can be made within 7 days of the receipt of your order. 

  • Refunds must first be requested by emailing Modesttrends21@gmail.com in order to receive a return code.
  • Refunds can only be made to the card or Paypal account used for the original order.
  • Items must be unworn with the original tags attached. Any items that appear worn will not be refunded or exchanged.
  • If you are returning your whole order, we will refund the original delivery cost if applicable.
  • For exchanges or if returning part of your order, the original delivery cost will not be refunded.
  • We can only accept returns for purchases made on our website.
  • For health and hygiene reasons, we are unable to accept the return of earrings, hijabs, hair and head accessories or Health and Beauty products
  • Gift bundles or multiple buy offers must be returned as a set to be eligible for a refund or exchange.
  • Sale and Clearance items are not eligible for return. 

The buyer is responsible for covering the cost of return. Shipping costs are non-refundable. If shipping an item over £20,  a traceable shipping service is recommended.

Processing 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. This can take between 5-10 working days.